VCA Orange County Veterinary Specialists
Phone: 949-654-8950
Fax: 949-681-1300
3021 Edinger Avenue
Tustin, CA 92780
Mon-Sun: Open 24 hours
Open for emergencies 24 hours. No appointment is needed. For Specialty Services, please call for availability and to schedule your pet's appointment.
APPOINTMENTS
Kindly schedule all visits to our hospital at your earliest convenience to ensure the most appropriate member of our medical team is available to address all of your questions and concerns. Scheduled visits are particularly important when you wish to speak with one of our veterinarians and/or discharge your pet from the hospital.
PATIENT ADMISSION
Please bring all of your pet's medications and/or food to the hospital when s/he is admitted. (Please be aware that by bringing your pet's medication(s) at the time of hospitalization, it can help reduce the financial expense of your pet's stay with us.) Our staff will provide blankets and bedding for your pet during their stay and it is best if personal items are left at home.
HOSPITALIZATION
We are happy to keep some of your pet's personal items (special toy and/or blanket) with him/her during his/her hospitalization. However, please understand that we cannot guarantee you will receive this special item back at the time of your pet's discharge. Please be assured that our hospital will supply your pet with comfortable blankets, beds, and even toys during his/her hospitalization.
VISITING HOURS
VCA Orange County Veterinary Specialists encourages you to visit with your hospitalized pet during our regular visiting hours, 10:00am-10:00 pm daily. Please call in advance and speak with your pet’s doctor or medical team to schedule the appointment for your visit. Please understand that a member of our medical team may not be available to speak with you during your visit if you have not previously scheduled a time with one of staff. You may call at any time, however, to receive updates about your hospitalized pet.
Under special circumstances, arrangements may be made with your pet's veterinarian for visitation outside regular visiting hours. Please call to consult with one of your pet’s medical team who will assist you with these arrangements.
Our doctors will call you with an update about your pet at least once daily and, of course, whenever s/he has pertinent or urgent information to relay to you about your pet. We encourage you to use our email (we will be happy to provide you our individual email addresses at the time of your visit with us or over the phone).
PATIENT DISCHARGE
Please be certain your pet's doctor has approved your pet's discharge from the hospital, and you have agreed upon a time BEFORE you arrive to pick up your pet. This will permit us the time to attend to the many details that must be finalized/completed before your pet can be released, including preparation of his/her medications and the discharge instructions. We would like everything to be prepared ahead of time in an effort to minimize your wait.
FOLLOWUP CARE
Many of the pets treated at VCA Orange County Veterinary Specialists require ongoing care after their initial visit. In some cases, it may be more convenient for you to have your pet's primary care veterinarian perform these tests rather than return to OCVS. We are happy to collaborate with your pet's primary care veterinarian regarding the continued care of your pet. As part of this collaborative effort and if needed, our team can interpret laboratory test results performed by your pet's primary care veterinarian. Based upon laboratory test results, we can also provide treatment recommendations.
PRESCRIPTION MEDICATION INFORMATION
Our hospital pharmacy is open 7 days a week. To request a prescription refill for your pet’s medication, please call us at 949-654-8950. Please note all prescription refill request(s) submitted to VCA Orange County Veterinary Specialists will be reviewed and processed within 24 hours of our receipt of your request(s).
Should you wish to refill your pet's prescription medication during your pet's scheduled appointment with our medical team, please advise the doctor and/or his/her nurse at the beginning of your pet's appointment. This will help to reduce your waiting time during your visit.
GENERAL INFORMATION
Please know our medical team strives to return all non-emergency telephone/voice mail messages within 24 hours of receipt on days when we are on clinical duty in the hospital. Your patience and understanding are extremely appreciated.
Please understand that because of our staff's numerous responsibilities to our patients and the time involved in patient care, time is somewhat limited during the day. To help our medical team provide you with the utmost compassionate care and attention, please consider the following recommendations:
We thank you in advance for your patience and understanding while we strive to provide only the very best care to your beloved pet and family member.
The Staff at VCA Orange County Veterinary Specialists
Please be sure to check with us before your first visit to find out what forms and other information you will need to bring with you.
Payment Methods
We accept cash, all major credit cards and personal checks. If financial assistance is needed, we also offer our clients CareCredit no interest payment plans*. To learn more about CareCredit or apply now, please visit www.carecredit.com/vetmed.
*Please note that not all financing plans on the CareCredit website are available. Please verify with the receptionist which current plans are offered.
Pet Insurance
We will also assist you and your pet with your pet insurance needs (such as Trupanion). Trupanion is VCA’s preferred vendor for medical insurance covering cats and dogs.
The Mission of Trupanion is to help the pets we all love receive the best veterinary care. Call 1-855-591-3100 or visit http://trupanion.com/vca.
